Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Location: City Center Newport News, Virginia (On-site)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a relationship-driven Owner Travel Coordinator who will inform existing timeshare owners of getaway details and facilitate the scheduling of their travel dates. If you thrive in dynamic, fast-paced sales environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.

Why You’ll Love Working at Vacatia

• Build the Future: Play a key role in the timeshare industry by bridging the gap between property ownership and active travel scheduling.
• Impact That Matters: Directly influence owner satisfaction by overcoming objections and securing travel commitments.
• Innovation at Scale: Use modern tools to document communications and streamline the guest journey.
• Autonomy and Ownership: Take charge of the owner relationship from initial rapport building to final payment confirmation.
• Dynamic Culture: Join a fast-moving, non-exempt team environment in the heart of Virginia.

Your Impact

• Sales Execution & Owner Engagement: By using effective telephone communication to build rapport, overcome objections, and coordinate travel dates while clearly detailing getaway packages.
• Financial & Data Management: By recording recent result communications within the Maxlight system.
• Operational Support: By accurately managing owner deposits and credit card payments for travel bookings.

What You Bring

• 1-3 years working experience in a sales or customer-service based role.
• Flexibility to support business needs by working evenings, and potentially weekends, holidays, or extended hours as required.
• Proven track record of effectively establishing rapport and presenting information clearly to customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to communicate effectively with diverse owners through telephone and personal contact.

Join Us

Join us at the start of something big. If you’re ready to design for impact and build what’s next in owner relations, we’d love to hear from you.