Vacatia is seeking a bold, transformational executive to lead the evolution of our multi-region contact center operations into a high-performance, AI-enabled, enterprise-grade revenue engine.

As Vice President, Marketing Contact Center Operations, you will own enterprise-wide strategy and performance across Virginia, Orlando, Fort Lauderdale, and Remote Operations. You will be accountable for delivering and exceeding revenue targets for vacation package sales, tour volume, and VPG while modernizing systems, strengthening leadership infrastructure, and building a culture of disciplined execution and operational excellence.

We are looking for an executive architect who can scale revenue, modernize technology, build elite leadership teams, implement AI-driven automation, and create a measurable performance culture that consistently delivers results.

What You Will Lead

Enterprise Revenue & Multi-Region Operations

• Own delivery of budgeted revenue targets across all contact center regions
• Provide executive oversight of Sales, Training, QA, Workforce Management, and Customer Service
• Build scalable remote operations and high-performance leadership structures
• Establish governance frameworks and enterprise performance standards

Operational Strategy & AI Enablement

• Modernize dialing platforms, CRM workflows, QA systems, analytics, and automation tools
• Deploy AI-driven lead nurturing, QA monitoring, compliance, and agent performance frameworks
• Build board-level reporting dashboards, KPIs, and forecasting models
• Drive productivity optimization and workforce capacity modeling

Sales Performance & Funnel Optimization

• Architect enterprise sales enablement, certification, and coaching frameworks
• Improve close rates, AOV, revenue per lead, and customer lifetime value
• Partner with Marketing to optimize campaign conversion and revenue velocity
• Implement omni-channel engagement strategies across voice, SMS, and AI agents

Quality, Compliance & Governance

• Design enterprise QA and compliance frameworks
• Implement oversight models for TCPA, call recording, verification, and ANI reputation
• Protect brand integrity and customer experience standards

Organizational Architecture & Culture

• Build leadership pipelines and performance coaching systems
• Design scalable org structures, SOPs, and operational playbooks
• Reduce turnover, improve ramp time, and elevate performance standards across all regions

What Success Looks Like

• Increased close rates and revenue per lead
• Faster lead conversion velocity
• Reduced cancellations and refunds
• Improved QA compliance and audit readiness
• Lower turnover and stronger leadership bench
• Scalable, AI-enabled operational infrastructure

What You Bring

• 10+ years of executive leadership in enterprise contact center or operational environments
• Proven success leading large-scale transformation initiatives
• Deep expertise in AI-driven automation, CRM platforms, dialer management, workforce optimization, and analytics
• Demonstrated track record of improving conversion, productivity, and operational efficiency through AI and automation
• Executive presence and ability to influence board-level and C-suite stakeholders
• Experience in hospitality, travel, vacation ownership, or high-touch service environments preferred

If you are ready to design and lead a next-generation, AI-powered revenue organization that sets a new benchmark for performance and operational excellence, we want to speak with you.

Vacatia, Inc. is an Equal Opportunity Employer M/F/D/V and believes in diversity in the workforce.